Coronavirus - An update for our clients

Throughout the pandemic, STAR Vets has strived to make the clinic as safe as possible for our patients, owners and staff and will continue to do so moving forwards.  Having said that, we have finally bitten the bullet and are allowing clients back into the practice with their pets.

I’m sure you will all appreciate that we are all still very cautious and would really appreciate your continued support and cooperation as we try to to our best for you, your pets and our team. Please follow the guidelines below:

  • We are now allowing ONE person per pet into the clinic
  • Only 5 people will be allowed in the reception area at a time – THREE people to be seated whilst waiting for their appointments and TWO people standing at reception to collect drugs/settle accounts
  • Masks MUST be worn at all times unless exempt (we will ask you to wear a visor as an alternative)
  • Please sanitise your hands upon entering the clinic
If you are asked to wait outside, please do not be offended. We will have to manage client/patient flow carefully to ensure that we are doing our best to keep everyone safe.

We do understand that some will continue to find these restrictions frustrating but we feel strongly that we must continue to protect our family of staff and clients.  The STAR Vet Clinic has come so far in trying to minimise the impact of COVID and we are sure that you will understand that we need to continue to keep the clinic as safe as possible.  As you are all aware, we are a family run business, not a corporate, so we have limited staff resources, and we do not want to do anything that would jeopardise the health of our STAR team.

We will get back to normal eventually, but until the data shows us that COVID numbers are starting to deminish, we will keep restrictions in place.  Please be assured however, that you that your pets will still receive the same high-quality standard of care as is our normal practice.

Thank you for understanding.

Emma and Nicky

(Directors)

 

 

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